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Customer Communications
How Sand Star Services, LLC uses text messaging for conversational, person-to-person customer service — appointment confirmations, reminders, scheduling, and service updates. This page is the linked destination for our SMS disclosures.
Business name: Sand Star Services, LLC
Business mailing address: 6341 Stewart Rd., Suite 400, Galveston, TX 77551
Phone: (409) 256-8334
Email: info@SandStarServices.com
Service area: Galveston & Harris County, TX (Santa Fe, Galveston, La Marque, Bayou Vista, Tiki Island, Bolivar, Bay City & surrounding areas)
By providing your mobile number to Sand Star Services — on our estimate or maintenance request form, in writing, or verbally during a service conversation — and agreeing to receive text messages, you consent to receive SMS text messages from us related to your appointments and services. Consent is not a condition of purchase. These messages are intended to provide appointment confirmations, reminders, rescheduling options, and important service updates.
How consent is captured (web forms): SMS opt-in is presented as a separate, unchecked checkbox on our estimate and maintenance request forms — distinct from the general "contact me" acknowledgment. The opt-in checkbox states the program purpose, that message frequency varies, that message and data rates may apply, the HELP and STOP instructions, and that consent is not a condition of purchase, with a link to this page. Submitting the form with that box checked is your express opt-in.
You can expect to receive messages related to:
Confirmation: "Sand Star Services: Hi [Name], your free walkthrough is confirmed for Tue 6/17 at 10:00 AM. Reply C to confirm, R to reschedule. Reply HELP for help, STOP to opt out."
Reminder: "Sand Star Services: Reminder — our crew is scheduled at [address] tomorrow between 8–10 AM. Questions? Just reply here. Reply STOP to opt out."
Update: "Sand Star Services: Drywall inspection passed today — painting starts Monday. Reply with any questions. STOP to opt out."
Message frequency varies based on your appointments and service interactions. You will receive messages only when relevant to your scheduled services.
Message and data rates may apply. Check with your mobile carrier for details.
For assistance, reply HELP to any SMS message from Sand Star Services, or contact us at (409) 256-8334 or info@SandStarServices.com. Replying HELP returns our business name and support contact information.
You may opt out at any time by replying STOP to any SMS message from Sand Star Services. After you reply STOP, we will send a single confirmation that you have been unsubscribed, and you will no longer receive SMS notifications. To resubscribe at any time, reply START or contact us, and message delivery will resume.
Sand Star Services values your privacy. When you opt in to our SMS service, we collect your mobile number and related appointment details. This data is used exclusively to send appointment confirmations, reminders, rescheduling options, and important service updates. We do not share or sell your information to third parties. We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our full Privacy Policy for additional detail.
You have the right to opt out of SMS communications at any time by replying STOP. For questions about these terms or our SMS practices, contact us:
Phone: (409) 256-8334
Email: info@SandStarServices.com
Sand Star Services keeps a record of each opt-in. When you opt in through a website form, your submission — including the date, time, the consent language shown, and your checkbox selection — is captured by our website forms (Wix) and delivered to our team at info@SandStarServices.com. We use that record to honor your communication preferences. STOP and START requests are actioned and logged by our team. (Operational note: SMS is sent and managed through Microsoft Teams Phone; opt-in records originate from our website forms and email rather than an automated platform integration.)
Sand Star's business texting is conversational, person-to-person messaging conducted by real team members through Microsoft Teams Phone. Where our messaging provider or U.S. carriers require brand and campaign registration (commonly referred to as 10DLC), Sand Star registers its business identity and use case accordingly. Our registered use case is appointment and service communications — confirmations, reminders, rescheduling, and service updates — not bulk marketing, automated mass broadcasts, or API-driven mass texting. The consent language, message samples, HELP, and STOP/START behavior described on this page reflect the information used for that registration.
Related: Privacy Policy & Terms of Use · Contact us
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